Never lose another job to a missed call.
When you can't pick up, our AI texts the caller back within seconds, answers their questions and books the job on your calendar. You keep working. Your customer gets taken care of.
Missed-call text back is an automated reply that texts a caller the moment a call goes unanswered. IMS pairs it with an AI assistant that carries the conversation, answers questions and books the appointment, so every call you can't take still turns into a customer.
You're busy because you're good. That's exactly when calls get missed.
You're on a job, under an appliance, or driving to the next house. Every call you can't take is a customer who calls the next company on Google, and if you run ads, it's a lead you already invested in.
The usual advice is to answer faster or hire a receptionist. That means payroll, training and HR for a role that only exists because you're in demand.
50 calls a day in peak season. That's what one appliance repair owner in Southwest Florida told us. Nobody can answer all of those by hand.
From missed call to booked job, without you lifting a finger.
- 01
A customer calls
They call the number on your website or Google profile, and it rings your phone like it always has.
- 02
You miss it, AI catches it
Within seconds they get a text: “Sorry we missed you! What can we help with?”
- 03
The conversation keeps going
The AI answers questions, gets the details and offers open times by text. No booking link, no app.
- 04
The job lands on your calendar
You get a notification, and the customer gets a confirmation and a reminder.
Your own portal
Every missed call, text thread and booking in one login. Step into any conversation yourself.
Follow-up that never forgets
Anyone who goes quiet gets a friendly check-in two days later, so warm leads stay warm.
Keep your number
A business line rings straight through to you. Move your existing number onto it whenever you like.
A front desk that costs less than one job a month.
One booked job typically covers it. No hiring, no training, no sick days, and it answers at 9 PM on a Sunday. Your team stays focused on the work only people can do.
Missed calls are just the start.
The same assistant can take on more of the busywork between a lead and a paid job. Add what fits your business.
AI voice agent
Calls new leads back by phone and books them on the same calendar, in a natural voice.
Instant lead reply
Website forms, Facebook and Google ad leads get a text within a minute, while they still remember you.
Website chat that books
A chat on your site that answers questions and books appointments around the clock.
Automatic review requests
After every job, a text with your Google review link while the customer is still smiling.
Seasonal specials to your list
Every caller is saved, so one message reaches your whole list for a holiday or slow-season offer.
Appointment reminders
Confirmations and day-before reminders by text, so more booked jobs actually happen.
Frequently asked questions
What is missed-call text back?
It is an automated reply that texts a caller the moment a call to your business goes unanswered. With IMS, an AI assistant then carries the conversation by text, answers common questions and books the appointment on your calendar.
Will customers know it's AI?
It writes like your front desk would, using your business name, your services and your hours. Most customers simply see a fast, helpful reply from your business.
Do I have to change my phone number?
No. We set up a business line that rings straight through to your phone. The AI only steps in when a call goes unanswered, and you can move your existing number onto it later if you want to.
Can I see the conversations?
Yes. You get your own login with every missed call, every text thread and every booking in one place, and you can jump into any conversation yourself.
Can I change what it says?
Yes. Call it yourself, have your spouse call it, and tell us what to change. Our team adjusts the messages, the questions it asks and the order it asks them.
How long does setup take?
Most businesses are live within about a week, including training the assistant on your services, prices and service area.
Hear it for yourself.
We'll set up a demo line so you can call it, miss it on purpose and watch the text come in.